Citibank Taiwan
Capgemini provided applications management services for Citibank GCB Taiwan in ATM, AVR & Internet Banking Authorization Front-End Systems, PC LAN application systems, credit card application systems, and data mining.
- Industry
- Financial Services
- Solution
- Application Development & Integration
- Applications Management
- Business Intelligence
- CRM
Capgemini also delivered Internet applications development and testing to Citibank Asia Pacific PC Banking COE (Center of Excellence). Citibank Taiwan is a division of the giant Citigroup. It handles corporate and consumer banking and offers a full range of financial products and services. Citibank Taiwan employs more than 2200 people in 10 branches.
Issue
Citibank Taiwan wants to focus on core competence, to reduce the costs of Applications Management in Technology Service Group, and to leverage external professional resources on application management.
Solution
Capgemini provides Applications Management services for Citibank GCB Taiwan in ATM, AVR & Internet Banking Authorization Front-End Systems, PC LAN application systems (including Lotus Notes and some MIS applications), Credit Card application systems, and data mining (using SAS). From April 2002, Capgemini also delivers Internet applications development and testing to Citibank Asia Pacific PC Banking COE (Center of Excellence).
Value Delivered
Technology of Citibank Taiwan is now focusing on project management rather than coding.
By restructuring the service charge into fixed and variable components, the costs were significantly reduced after 3 years compared to original application development costs.
Capgemini is using DELIVER Linear Application Development methodology to meet
Citibank Technology Framework standards in software engineering.