Mölnlycke Health Care Unlocks Key to 24-hour IT Services Worldwide
Capgemini’s Rightshore™ allows Mölnlycke Health Care to offer year round support services to users.
- Industry
- Health
- Life Sciences
- Manufacturing
- Alliance partner
- SAP
- Solution
- Application Development & Integration
- Applications Management
- Rightshore™
- SAP
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2006-06-09 11:08 AM
“We have found that Capgemini’s ‘Rightshore’ concept gives us a very good balance between high front-office competence and qualified, cost efficient back- office resources. A strategic mix which we intend to utilize further.”
Stefan Fransson, CIO, Mölnlycke Health Care
The Situation
Mölnlycke Health Care is a leading manufacturer and supplier of single-use surgical and wound care products, with production sites located world-wide.
SAP R/3 is used as the global ERP system within the group and includes areas such as finance and controlling, sales and distribution and supply chain. To increase efficiency and enhance customer support, Mölnlycke Health Care wanted to secure 24-hour year round support to end-users.
The Solution
After global roll-out of an ERP solution based on SAP by Capgemini, existing Applications Management services were transformed into a world-wide support center based on Capgemini’s Rightshore™ concept. Comprising a back-office of SAP expertise from Capgemini India and a client facing front-office in Sweden, this facilitates 24x7 support services dedicated to the Group.
The Result
With Capgemini’s distributed delivery approach in place, Mölnlycke Health Care has access to SAP expertise as needed so that end-users can focus on adding value to customers. The Group enjoys a reliable and flexible delivery operation for its business support world-wide, as well as attractive cost levels for IT support.