Applications Management
IT applications are becoming the lifeblood of any enterprise, supporting every aspect of how business is planned, managed, and executed. In today’s volatile market, improving your competitive position depends on how well you maintain and leverage your existing IT systems while reducing your Total Cost of Ownership. Our Applications Management (AM) service helps clients in managing their IT systems and aids them to get the maximum return on investment.
Capgemini India’s evolved AM service forms the core of our strategic RightshoreTM model that has helped clients to achieve these objectives.
Our highly evolved Distributed Delivery Model based on a RightshoreTM approach helps us to deliver significant value to clients across the world. This approach helps us provide 24x7 production support, maintenance and enhancements from our various AMSCs (Application Management Service Center) across the globe. This mature model is based on
- An innovative planning approach that identifies the activities for offshore development early in the process
- Flexible pricing models that addresses various sub components of delivery
- A defined approach to transition management, which ensures that the handover process from the client to Capgemini is completely seamless, with defined ownerships
- Our parallel run model ensures that we build up the confidence in the client early in the process and also showcases our capability
Our Service Delivery model is based on flexible resourcing, which gives clients value for money and the ability to pull in skilled resources as and when required
Applications Management Service Center
Capgemini created the Applications Management Service Center (AMSC) network to offer clients the option to manage applications in a focused manner and bring in efficiencies. These centers are equipped with the necessary physical infrastructure and specialists who can quickly plan, transition, and operate large systems. In addition, the centers have a set of tools / methodologies that facilitate quick delivery of AM engagements. Our AMSC in India has been supporting clients since 2001 and has been very successful in delivering high value to clients. Our center is assessed at SEI-CMMi Level 5 and is ISO:9001:2000, BS 7799 compliant with a large resource base in standard AMSC processes / tools. We also have a center-level SAS 70 Type II report. The AMSC is connected to other AMSCs around the world, making transition and deployment of service delivery a seamless affair.
Our Key Differentiators
So what are the key benefits to our clients of our RightshoreTM approach? Here are some of the key differentiators:
- Highly evolved Delivery Model which aids Distributed Delivery
- Ability to tap our global experience in managing large projects. Capgemini was the first to hit the market in the early 90s with an AM Service and has executed several large projects for clients
- Highly developed and tested Service Delivery practices / tools
- Ability to ramp-up / ramp down in line with the consumption patterns of clients. We have significant experience in handling large AM projects and thereby have built up the capability / process to ramp up / ramp down to adapt these projects to client requirements. This ensures that clients get a maximum return of investment on the maintenance of the IT systems
- Other benefits that we provide are service improvements. It is built into the service after it has been stabilized and manifests itself in various ways viz. reducing the number of problems being reported, creating a knowledge base that helps the support team resolve problems more efficiently thereby providing a better service to the client. The other benefits of the knowledge base include reducing dependency on individuals to provide the service as well as ensuring that the client’s intellectual property is available to them.