Business Process Outsourcing
Capgemini India’s BPO service line is part of our global BPO organization. By leveraging our experience in both business transformation and business process outsourcing, we combine strategies to provide tailored client specific solutions. Our suite of BPO services covers business operations in the back office, middle office, and front office in processes around Finance & Accounting, Technical Publishing, Data Administration, Knowledge and Research, HR & Finance, and Creative Services.
In India, these services are delivered from our BPO Delivery Centers in Mumbai, Bangalore and Kolkata. Our robust Rightshore™ delivery methodology ensures high client satisfaction on BPO delivery. This approach leverages our global delivery approach to place processes, services and/or functions in the best location, tailored and coordinated to meet specific business goals. The balance of risk, cost and scalability, aligned to cultural and business priorities, determines the right mix of locations.
Our Mumbai and Bangalore centres are ISO 9001:2000 and BS 7799 certified. We also have a centre level SAS 70 Type II report.