Infrastructure Management
In Infrastructure Management, Capgemini assumes responsibility for the management of communications and computing platforms, such as, Asset Management, Help Desk, Network Services, Desktop Support and Data Center Management.
Capgemini leverages its strong global Infrastructure Management (IM) capabilities to provide a total outsourcing solution. Our Infrastructure Management Center (IMSC) in India is a key part of our network of Infrastructure Management centers worldwide that are committed to consistent service delivery to deliver cost-effective and high quality support to our international clients. We have developed a template of processes and methodologies for IM services; these templates are managed both onsite and through one of our many offshore and nearshore centers. To achieve the full benefit for your organization, Capgemini utilizes a collection of tightly integrated tools to perform network event and performance management services. One of the primary objectives of our Infrastructure Services is the use of “technology to manage technology”, allowing stability, performance, scalability, and flexibility for all supported environments.
Infrastructure Management Service Center (IMSC)
Capgemini created the IMSC network to offer our clients the option to work in an environment totally focused on providing a high level of services in Infrastructure Management. The centers in Mumbai and Bangalore based on these global standards ensure that the service offered is completely seamless. The IMSC has attained the highest levels of Quality Assurance (both SEI CMMi Level 5 and ISO: 9001:2000). This makes it a highly unique offering in this space. The center operates on a 24-hour basis with highly skilled consultants offering high quality services to our clients around the world. The Mumbai and Bangalore centres are BS 7799 certified and the Mumbai centre has a SAS 70 Type II report. The salient features of the facility include:
- Citrix connectivity infrastructure
- Secured IMSC with UPVC partitioning and swipe card access
- Cross trained resources to manage multi-technology environments
- Service Views tuned to become more proactive with direct input from Indian technicians
Our Key Differentiators
Capgemini has a proven track record in providing an integrated service, using a blend of best of breed tools that address the IT infrastructure and support needs of your business. We, at Capgemini India leverage this experience to provide round the clock global access to a highly functional self-help system. We are also committed to reduce the number of support calls, to increase your productivity and reduce the total cost of ownership. The Center has multiple advantages:
- Provides fast return on investment
- Employs the most suitable technology (vendor independent)
- Enhances your business service content and support
- Focuses on preventing issues instead of recovering from them
- Enables near 100% end-user productivity by providing a level of support independent of time or geography