With access to a diverse pool of specialized talent throughout our Global Delivery Network, you can attain global vision and gain better agility to operate in an increasingly competitive market.
A Globally Integrated Network for You
Many companies that operate on a global scale often struggle with inefficiencies due a disparate range of systems and processes that exist across various business units and geographies
Outsourcing used to simply be about cost savings, but companies today are benefiting from ever more sophisticated service delivery possibilities that enable greater agility while improving business processes.
From Guatemala City to Krakow to Bangalore to Guangzhou, our team of highly skilled professionals provide best-in-class services that are standardized across the globe.
World-Class Delivery Through Process Excellence
Our integrated global network of delivery centers provides you with a single view of your project regardless of where the services are delivered. You get:
- A globally integrated delivery network that can work across all time zones - The centers are strategically located and provide you with all the benefits of scale
- Continuous improvement driven by your global expectations, our training and our Delivery Excellence Business Partner Model
- More flexibility thanks to common tools, processes and governance across all centers
- Rightshore® capabilities that use a combination of onsite, onshore and offshore resources to meet your needs
You also benefit from our Command Center platform, which employs key performance indicators (KPIs), measurements and reports to provide governance while identifying opportunities for continuous improvement.
Client-Driven Continuous Improvement
Our Global Delivery Network provides business services to more than 100 clients in 37 languages from 23 interconnected centers. All of our centers are ISO9001 certified and employ a strong quality management system. Our internal and external benchmarking use Diamond KPI methodologies.
Structured continuous improvement training comprises yellow, green and black belt training, with every delivery center location managed by a master black belt. We attract and retain the best talent, and have won the following awards:
- Two gold medals at the Quality International 2012competition in Poland
- DL Shah-National Award 2012 on Economics of Quality from the Quality Council of India
- Operational Excellence and Quality Award 2011 and 2012
Our global delivery network is compliant with global standards such as ISO 27001: 2005, ISO 9001:2008, PCI-DSS, SOC1.
Contact our experts today to learn how Capgemini can help meet your training needs.
CONTACT OUR EXPERTS
Marek GrodzinskiBPO Service Delivery
Gustavo TasnerBPO Solutions and Business Transformation