Campus - Service desk

Excellent Opportunity for BCom/BBA/BMS/BSc/BA/BCA candidates graduated in 2015 /2016 with Capgemini for Service Desk profile - IMS Capgemini is organizing Walk-in Drive for BCom/BBA/BMS/BSc/BA/BCA candidates graduated in 2015/2016 Candidates matching with following eligibility criteria would only be allowed to attended the selection process.

Qualification & Criteria
· Candidates must be graduated in 2016/2015
· 10th and 12th – 60% & Above
· Graduation – 55% and above ( Aggregate of all semesters till now)
· Should have no gaps in education
· Candidates must be open to relocate to any location and work in night shifts
· Candidates should be ready to execute 2 year service agreement
· Candidates must be available to join immediately
· Candidate must have good English written / verbal communication skills.

Coupled with good English language comprehension Desired Skills:
· Should have excellent communication and English speaking skills
· Should have good interpersonal skills and ability to perform under pressure
· Basic computing skills
· Willing to work in a Technical voice process in a 24/7 environment Job Description:
· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
· Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Meet customer requirements through first contact resolution
· Clarify customer requirements · probe for and confirm understanding of requirements or problem
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
· Listen attentively to customer needs and concerns; demonstrate empathy Interested candidates with their eligible friends can directly walk-in at below mention venue with updated resume.
Date – Monday, 6th June 2016 Venue – City Engineering college, Doddakallasandra, Kanakpura Road, Next to ISKON Gokulam Apartments, Bangalore-560062
Reporting time – 9.00 AM Job Location - Bangalore Required Documents
· One (1) updated copy of your resume
· Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).
· Two (2) passport size photographs
· Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card