Capgemini’s Public Sector Case Management Solutions

| Point of View

Change is the norm; excellent service the rule.

Moving to a dynamic and flexible case management environment in the public sector is not only a matter of seeking a replacement for an existing IT solution. It involves intensive collaboration with knowledge workers and proven IT strategies to define, elaborate and  implement a reusable and scalable IT architecture. This must integrate multiple technological approaches to ensure the right IT fit, and the organization must be prepared for the paradigm shift in work culture.