Account Support Specialist

 Account Support Specialist


Primary Skills:

• A minimum of 14 years experience working for an IT services company.

• Ability to create synergy with teams across multiple sites and create a sense of teamwork by pulling together the different members of the program who may be unrelated and dissimilar.

• Experience in a MNC and working in a matrix reporting organization

• Must possess exemplary people management skills and collaborative work style.

• Able to execute with excel in ambiguity and perform with little or no management oversight.

• Must be self-initiating in nature.

• Ability to provide strategic, unbiased and objective advisory services which assist organisations in improving productivity and overall performance.

• Ability to involve meeting with clients and researching and analysing data, after which has to present recommendations to the clients and set a schedule for implementing improvements.

• Beyond individual projects, participate in networking activities and develop new strategy tools and techniques in areas of specialist expertise.

• Should be mature and good team player as the roles involved interacting with multiple stakeholders.

• Must be prepared to travel to all Geography’s and defend the proposal and bids submitted with customer

• Experience in working in a matrix organization and sound exposure to MNC culture

• Establishes productive, professional relationships with key personnel in assigned partner accounts.

• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.

• Proactively assesses, clarifies, and validates partner needs on an ongoing basis.

• Sells through partner organizations to end users in coordination with partner sales resources.

• Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.

• Leads solution development efforts that best address end user needs, while coordinating the involvement of all necessary company and partner personnel.

• Ensures partner compliance with partner agreements.

• Drives adoption of company programs among assigned


Secondary Skills (Nice to have):

• Infrastructure Services Knowledge

• Excellent Verbal and Written International English

• Good understanding of Financial Models

• In depth knowledge of Microsoft Word, PowerPoint and Excel

• Ability to deal successfully with difficult team issues related to timely delivery of high quality content.

• Excellent analytical skills, with the ability to read large amounts of information in a short time

• Strong Organizational, Leadership, Facilitation and project management skills.


Responsible to manage xSBU channel

• Objective- Establish governance and have clear gotomarket with each SBU

• Measurement – Sell through target

• Establish business plan with each SBU

• Organize Quarterly business reviews and Monthly