Asset Management- 4 to 6Yrs- Pune

Short Description

Asset Management- 4 to 6Yrs- Pune

Qualifications

Job Responsibilities

Primary Skills : "• Knowledge of Software Asset Maintenance, license procurement
• Knowledge of buy smart translations, software reconciliations, purchase & receipting"

Secondary Skills : "• Ability to work under pressure and deliver within limited timescales, whilst maintaining quality
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
• Enthusiasm for new technologies and change
• Good general IT support knowledge
• Excellent command of written and spoken English.
• Strong interpersonal skills
• Good communication skills, both verbal and written
• Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills 
• Good customer service skills gained from an IT support environment
• Experience supporting a large user base
• Good customer service skills gained from an IT support environment 
• Overall understanding of the CWD desktop environment/infrastructure and relevant tools
• Technical Certification (MCP, MCSE, MCSA, MCPIT) will be advantage
"

Job Description (Mandatory) : "• Own, Interpret and analyse customer requirements/issues and look at effectively completing them. Strive to deliver outstanding customer service and drive to achieve/improve exceptional customer loyalty, satisfaction and turnaround time.
• Acquire good process knowledge and be informed of all new updates/additions and functions.
• Customer education on product use.
• Liaison with in-house departments and third party suppliers.
• Involvement in project implementation. 
• Involvement in procurement/deployment of software. 
• Work in accordance to predefined PLAs ensuring end user efficiency is maintained. 
• Understand the Quality requirements of the process well and follow up by calling/emailing the customer/teams by having the parameters as the guide. Work/Implement on feedback given by the Trainers/AMs/Coaches and show improvement (if necessary). 
• Understand performance expectations clearly. Achieve/exceed target productivity goals and always strive to strike the correct balance between productivity and quality.
• Understand the importance of schedule adherence and operate according to the agreed norms (be present during operational hours, plan leaves effectively, take breaks per schedule etc.).
• Work towards improving and building on existing knowledge. Effectively utilize various training programs offered by the bank.
• Share best practices. Be a visibly active member in the team by actively participating and contributing in team meets.
• Identify ways of improving service/adding value/reducing costs in line with business goals;
• Ensure compliance with audit requirements by actions being governed by overall audit guidelines;
• Adhere to the security and compliance standards and focus on excelling customer requirements;
• Actively participate in understanding and completing various Compliance, Security and Audit related certifications rolled out by the HSBC Bank/Group
• Analyse data and generate reports for working out best practices.
• Approve Software Buy smart Orders
• Create Business Case for cost approval
• Find opportunities for license harvesting
• Resolving License Key conflicts with Vendor
• Getting quotation from vendors and ratifying them