Asset Team Co-Ordinator || 5 to 7 yrs || Mumbai

Asset Team Co-Ordinator || 5 to 7 yrs || Mumbai

 

Job Description:

 

Resolution Time SLA management for work orders

Create Weekly/Monthly dashboard for Software tickets for SAM

Performance & Productivity measurement Manage Data integrity levels of ELPs/ITSM AMDB/ QlikView.

Data ensuring more than 90% Play Role in to the transition and transformation of SAM Operations and compliance.

Guaranteed data quality of the SAM database (in ITSM & ELP Sheets/ QlikView) by ensuring timely and accurate updates

Respond to Audit requirements relating to SAM function by arranging relevant outputs, documentation etc

To achieve

a)92% +ve feedback against the overall CSAT received for the tickets

                b) 100 % addressable of -ve feedback received

and avoidance of similar feedbacks in future Engage with customers proactively on compliance and licensing related areas providing quality responses and improving the project planning requirements

Implement and strengthen reclaim and reuse software for Scenarios including User Exits, Software Transfers, Hardware Re-issue,etc

Assist SAM team in managing reporting tools(QV)and ITSM Application for SAM by leveraging the capabilities and providing value to Business .
Assist SAM/PPT management in driving Software Compliance and Licensing awareness sessions .
Handling End user queries on Software Licensing, Purchase meta data and lifecycle issues

 

Contact

Nirmala B

Email Id: nirmala.b@capgemini.com