Associate Business Process Consultant - WFM/Workforce

Desired Candidate Profile:

Graduate from accredited institution
Must have exposure in capacity planning and volume forecasting in prior role.
Has to have done capacity planning and volume forecasting for inbound and back office channels. Exposure to other channels i.e. Outbound, Email/Chat and blended process will be preferred.
In Depth understanding of WFM concepts, and different methodologies
Strong understanding of statistical concepts and display of analytical bent
Strong working knowledge of workforce tool
Excellent written and oral communication skills
Hands on experience on ASPECT eWFM/Verint Blue Pumpkin/IEX or any other WFM Tool.

Job Description:

Volume Forecasting , capacity planning exposure through work force tool/excel
Liaising with forecasting/Real time team.
Liaising with onsite client and attending client meeting.
Proactively taking required steps to ensure volume accuracy is met
Creating Different Schedules like Fixed, Flex and Part Time.
Can create shift bid and accommodate offline activities and leave request as per the schedule and requirement