Associate - Support Specialist

Job Description:

Resolution of Service Desk Tickets.Communicate status and resolution to
customers.Determine the source of the issue,
reason(s) for the problem and complexity of the resolution.Recreate scenarios in test
environments, troubleshoots system failures, works with technical staff and
vendors to determine root cause and resolution.Develop adhoc queries and reports based
on the needs of the business.Knowledge of below technology/tools
will be added advantage-Cherwell for Tickets,Putty –
vi editor,MainframeResource
should have good communication skills, email writing and analytical ability.Having Insurance (Healthcare domain)
background will be added advantageOffshore resources need to work in two
shifts – Second and Night shifts (02:00 PM – 11:00 PM)* & (06:30 PM – 03:30
AM IST)*This work doesn't require much
technical knowledge. But basic knowledge of UNIX and Mainframe is required.