BMC Remedy - 2 to 4 Years - Mumbai

Short Description

BMC Remedy - 2 to 4 Years - Mumbai

Qualifications

Job Responsibilities

Job Title:- BMC Remedy

Experience:- 2 to 4 Years

Job Location:- Mumbai

Job Description:-

  • A demonstrated experience of at least 3 years in development/support to the BMC Remedy ITSM tools specifically on AR Server, and modules ITSM, SLM, SRM.
  • ITIL certified is preferable.
  • Experience in installation, upgrade of AR server and the ITSM modules.
  • Development of custom functionalities.
  • Identifying and fixing of issues in out of the box and custom work flows.
  • Interpersonal, business management and customer service skills .
  • Functional domain knowledge. Aptitude for translating business stakes into application/organisation evolution and IT plan.
  • Constance and ability to manage a portfolio of application run and projects / programs.
  • Identify, get buy-in and deploy technology solutions to augment or make Business processes efficient.
  • Maintain service levels during Build phase and Run durations.
  • Be able to understand complex cross platform technical issues, contractual requirements and able to identify areas for improvement.
  • Experience of setting an engagement model from scratch in the areas of Governance, Reporting, Interfacing with client and Capgemini business units
  • Good customer relations skills to understand client/client representatives concerns and requirements.
  • Leadership abilities - mainly during crisis and major incident.
  • Bachelor’s degree in IT or related field.

Contact Person - Pratiksha Sonavane