Campus - Systems Associate

Excellent Opportunity for BCom/BBA/BMS/BSc/BA/BCA candidates graduating in 2016 with Capgemini for Service Desk profile - IMSCapgemini is organizing Walk-in Drive for BCom/BBA/BMS/BSc/BA/BCA candidates graduating in 2016.Candidates matching with following eligibility criteria would only be allowed to attended the selection process.Qualification & Criteria· Candidates must be graduating in 2016.· 10th and 12th – 60% & Above· Graduation – 55% and above ( Aggregate of all semesters till now)· Should have no gaps in education· Candidates must be open to relocate to any location and work in night shifts · Candidates should be ready to execute 2 year service agreement· Candidates must be available to join immediately · Candidate must have good English written / verbal communication skills. Coupled with good English language comprehensionDesired Skills:· Should have excellent communication and English speaking skills· Should have good interpersonal skills and ability to perform under pressure· Basic computing skills· Willing to work in a Technical voice process in a 24/7 environment Job Description:· Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service· Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.· Meet customer requirements through first contact resolution· Clarify customer requirements· probe for and confirm understanding of requirements or problem· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures· Listen attentively to customer needs and concerns; demonstrate empathyInterested candidates with their eligible friends can directly walk-in at below mention venue with updated resume.Date – Thursday, 2nd June 2016Venue – Inderprastha Engineering College, Plot No. 63, Site IV, Sahibabad Industrial Area, Ghaziabad-UP, Delhi-NCR Region (800 Meters from Vaishali Metro Station)Reporting time – 9.45 AMJob Location - NoidaRequired Documents· One (1) updated copy of your resume· Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).· Two (2) passport size photographs· Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card