Change Consultant || 3 to 6 yrs || Mumbai

Short Description

Qualifications

Job Responsibilities

Change Manager -ITIL Foundation certified with minimum of 2 years of experience in Change Management.

SUMMARY OF POSITION:
The Change Manager shall oversee and provide governance for IT Change Requests. The Change Analyst will establish and manage procedures for the submission, review and authorization of Change Requests. Working with change control and change advisory boards the Change Manaer will coordinate stakeholder communication for effective management and control of changes. The Change Manager is responsible for the day-to-day monitoring and maintenance of Change Management policies, processes and controls. This position is also responsible for the support of collection of audit artifacts for SOX, PCI and other regulatory requirements.

JOB RESPONSIBILITIES: % OF TIME
Review all Change Requests Prior to CAB Meetings, assist in running CABs. 25%
Post CAB Meeting Follow-up. 25%
Develop and modify reports in Service Now. 15%
Assist in training and awareness programs. 15%
Support of collection of audit artifacts. 10%
100%

TYPES OF DECISIONS MADE BY THIS POSITION: (Describe ability to exercise discretion):

Responsibilities include the following:
• Ensure that all Change Requests that are in process of being reviewed have the appropriate documentation and/or pre-requisites
• Analyze and report Change trend data and KPIs based on industry standards
• Interface with various IT teams to ensure that IT systems and applications adhere to corporate Change Management standards
• Daily change reconciliation process to detect & report unauthorized changes
• Facilitate and coordinate technical meetings.
• Preparation of change reports for weekly Change Advisory Board meetings
• Monitor the implementation of change management to ensure that the disruption of normal business operations is minimized
• Production of statistics and reports to demonstrate performance of the Change Management process

nirmala.b@capgemini.com