Change Managemnet || 3 to 5 yrs || Mumbai

Change Management || 3 to 5 yrs || Mumbai

The Change Analyst shall oversee and provide governance for IT Change Requests. The Change Analyst will establish and manage procedures for the submission, review and authorization of Change Requests. Working with change control and change advisory boards the Change Analyst will coordinate stakeholder communication for effective management and control of changes. The Change Analyst is responsible for the day-to-day monitoring and maintenance of Change Management policies, processes and controls. This position is also responsible for the support of collection of audit artifacts for SOX, PCI and other regulatory requirements.

Review all Change Requests Prior to CAB Meetings, assist in running CABs. 25%
Post CAB Meeting Follow-up. 25%
Develop and modify reports in Service Now. 15%
Assist in training and awareness programs. 15%
Provide 24/7/365 support. 10%
Support of collection of audit artifacts. 10%

Responsibilities include the following:
• Ensure that all Change Requests that are in process of being reviewed have the appropriate documentation and/or pre-requisites
• Analyze and report Change trend data and KPIs based on industry standards
• Interface with various IT teams to ensure that IT systems and applications adhere to corporate Change Management standards
• Daily change reconciliation process to detect & report unauthorized changes
• Facilitate and coordinate technical meetings.
• Preparation of change reports for weekly Change Advisory Board meetings
• Monitor the implementation of change management to ensure that the disruption of normal business operations is minimized
• Production of statistics and reports to demonstrate performance of the Change Management process

Work Experience
• At least 3 years of IT support and service delivery experience
• Experience includes technical support and customer service
Education, Professional Training, Technical Training or Certification
• Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
• ITIL V3 certification strongly preferred
• Knowledge of ITIL framework required
• Amiable phone presence to be able to discuss and investigate Change records with the Change owners
• Excellent analytical and trend analysis skills
• Excellent problem solving skills
• High level of self-motivation
• Proactive and able to drive ad-hoc and virtual teams to problem resolution
• Contribute content for senior leadership presentations or report-outs


Nirmala B