Cisco Voice - 3 to 10 years - Bangalore

Cisco Voice

  • Hands on experience Voice platforms like Cisco Unified Communication, Unity Connection, Cisco Unified Contact center Express (UCCX) and Enterprise (UCCE).
  • Knowledge on H.323, MGCP and SIP Protocols.
  • Knowledge on Cisco28XX, 38XX voice Gateway.
  • Hands on Experience on End user Administration, Configuration (Extension Mobility, Translation Pattern, SRST, FAX, SNR …..)
  • Troubleshooting Skills on UC & UCCX.
  • Typically works with moderate guidance in own area of knowledge.
  • Identifies the problem and all relevant issues in straightforward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision.
  • Individual that has proven track record at managing Voice Infrastructure shared services.
  • Responsibility consists of troubleshooting/analyzing/diagnosing data network issues, support network infrastructure and implement/deploy new network gears based on project requirements.
  • Responsibility also includes incident management, problem management, problem determination and resolution.
  • An self motivated individual who works with goals from management as well as self established goals.
  • Able to develop business cases that will turn in to project.
  • Manage and deliver the project/engineering life cycle from start to finish.
  • Position also requires interaction with multiple teams and resources within On Shore and throughout the Capgemini organization.
  • Vendor management like working with Cisco or Service Provider on TAC Cases.
  • CCNA/CCNP-Voice/CCIE or other industry certifications are also considered.
  • Should have exposure to ITIL practices.
  • Willing to work in UK/US shifts and perform ON Call responsibility as well.
  • Good written, verbal communication skills and soft skills as well. Should be a good team player and be able to mentor the team members.
  • Relevant professional experience of 3 to 8 Years.

 

In General –

       Should have exposure to ITIL practices.

  • Cisco / Avaya Certifications
  • Willing to work in shifts (UK/US) and perform ON Call responsibility as well.

Good written, verbal communication skills and soft skills as well. Should be a good team player and be able to mentor the team members.

Vinod Raj