Knowledge Management Analyst- 3-5 years-Mumbai



Job Description:


We are looking for Knowledge Management Analyst for our team in Mumbai


Specification / Skills / Experience:


Knowledge Manager;

o Knowledge management professional with experience in handling KM for pre-sales area.
o Experience of working on KM tools like – Sharepoint, Drupal, CMS, Team rooms, Wiki, etc
o Accountable for ensuring that Standard Bid content is up-to-date
o Accountable for running initiatives which allow re-use and standardization of the bid content
o Accountable for ensuring that references from other BUs and SPOCs are up-to-date
o Accountable for the quality , relevance and accuracy of the standard bid content being used
o Accountable for standardization and maintenance of templates and other iSell assets
o Responsible for delivery of services within the SLA/SLOs defined
o Accountable and responsible for ensuring the quality of services delivered 
o Responsible to adhere to existing productivity norms and improving on the same
o Responsible to suggest & implement continuous improvements
o Responsible for customer relationship management with the requester
o Responsible to improve his own skillset & improve proficiency in existing and new services as defined in the skill matrix
o Responsible for supporting & implementing quality assurance and control activities
o Responsible for working with the iSell Manager & stream leader on various initiatives including but not restricted to improving process improvements, quality of deliverables, automation, operational efficiency, reporting, identification and implementation/roll out of new services
• Knowledge Management
• Experience of working on KM tools like – Sharepoint, Drupal, CMS, Team rooms, Wiki, etc
• Creating standard Bid content
• References


Location: Mumbai

Experience: 3 to 5years


Primary Skills (Must have): Knowledge Management Analyst



Kalpana Singh