CRM Administrator

CRM admin- 2-3 years-Mumbai



Job Description:


We are looking for CRM admin for our team in Mumbai


Specification / Skills / Experience:



" - Manage client requests to onboard and maintain their information in CRM to assure that the standard operating procedures (SOP) are met
- Manage research access across proprietary distribution channels and other vendor partners based on predefined eligibility criteria
- Be able to deal with critical and urgent requests in a swift and efficient manner
- Handle any escalations from the broader team and liaise with clients or various other businesses to provide quick solutions 
- Review and revise the current and existing processes 
- Scope out requirements and execute to deliver on important projects 
- Perform UAT testing to ensure project related enhancements are deployed accurately and efficiently
- Prepare and produce periodic or ad hoc reports to demonstrate progress to management 
- Act as a mentor to junior team members in training, coaching and developing their expertise


Location: Mumbai

Experience: 2 to 3years


Primary Skills (Must have): CRM Admin



Kalpana Singh