Deputy Manager - Quality

Desired candidate profile

Minimum
Green Belt Certification Should
have 7-10 years of relevant experience in Quality Management preferably from a
BPO domain Demonstrated
practical experience in quality management systems in an ISO certified
organization.Ability to
communicate effectively in visual, oral and written form.Motivation
to up-skill in Quality concepts, principles, practices and techniques.Establish
and maintain professional credibility.Demonstrated
people leadership and management expertise.Demonstrated
success in delivery of change management.Demonstrated
coaching expertiseProject
Management expertiseDemonstrated
understanding of business process outsourcing.Literate
in the use of Microsoft Office business programs.Environment
is client focused; high volume; with a continuous improvement philosophy.Should be
flexible with 24*7 shifts

Job description

Responsible
for driving the continuous improvement initiatives / projects and implementing
QMS for the assigned engagements. This includesIs responsible for creating a continuous
improvement culture across the global BPO by fostering the six-sigma
methodology.Ensures
the Continuous Improvement approach across Engagements and CentersIs
responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt
projects as required.Is
responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.Supports
process alignment based on GPMReports
monthly Delivery Excellence progress against targets to the Engagement
Stakeholders through Balance ScorecardFosters
the global sharing of innovation, new methodologies and best practices.Supports
QMS implementation as requiredGood
communication skills and a good team player