Deputy Manager - Quality

candidate profile

Minimum Green Belt Certification Should have 7-10 years of relevant
experience in Quality Management preferably from a BPO domain Demonstrated practical experience in
quality management systems in an ISO certified organization.Ability to communicate effectively in
visual, oral and written form.Motivation to up-skill in Quality concepts,
principles, practices and techniques.Establish and maintain professional
credibility.Demonstrated people leadership and
management expertise.Demonstrated success in delivery of change
management.Demonstrated coaching expertise.Project Management expertiseDemonstrated understanding of business
process outsourcing.Literate in the use of Microsoft Office
business programs.Environment is client focused; high volume;
with a continuous improvement philosophy.Should be flexible with 24*7 shifts


Responsible for driving the continuous
improvement initiatives / projects and implementing QMS for the assigned
engagements. This includesIs responsible for creating a continuous
improvement culture across the global BPO by fostering the six-sigma
methodology.Ensures the Continuous Improvement approach
across Engagements and CentersIs responsible for mentoring Lean Six Sigma
Black Belt, Green Belt and Yellow Belt projects as required.Is responsible for ensuring 100% staff is
trained on Lean Six Sigma Yellow Belt.Supports process alignment based on GPMReports monthly Delivery Excellence
progress against targets to the Engagement Stakeholders through Balance
ScorecardFosters the global sharing of innovation,
new methodologies and best practices.Supports QMS implementation as required