Engagement Manager 9years-13years

Project Management (Engagement) 9years-13years Mumbai

Job Description

  •  Design and deliver support and service solutions for Manages Service customers in line with ITIL and/or industry best practice 
  • Monitoring the effectiveness of the team against SLA/KPI?s, driving through change as needed to deliver continual service improvement 
  • Ensure operational procedures and practices are well defined, documented and consistently applied 
  • Bring high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issue
  • Be capable of identifying and implementing change within the team to ensure it can take on new service offerings. 
  •  Contribute proactively to new service development. 
  • Work closely with the Technical Services Manager to ensure new applications are on-boarded with seamless handover / transition into „in-life? service 
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.

Primary Skill(must have)

  •  Have excellent communication, influencing and customer management skills,Manage and develop strategic partnerships with internal stakeholders,
  • Ensure quality, up-to-date documentation exists for all service arrangements,
  • Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place.
  • ITIL Expert Certified is mandatory
  • Experience in customer facing IT Managed Services background with a proven track record of building

Secondary Skill(must have)

  • developing and managing service delivery and support teams
  • Solid leadership and people management skills along with previous experience growing and developing an operations function
  •  defining operational procedures, setting service standards, defining SLA?s etc.Be able to identify opportunities for efficiency,cost reduction and continuous improvement.

Note : We are only looking for Female candidates for this role.

Location: MUMBAI

Contact : 

Touseef Khan