Incident Manager-Mumbai-9 to 12

We are looking to hire Incident Manager-Mumbai-9 to 12 years

 

Job description:

Roles and Responsibilities Application Ownership
• Own applications deployed in the Petrochemical domain
• Monitor changes on applications (Audit / Risk / Impact analysis)
• Well versed with Service Now in scheduling changes for technical teams
• Coordinate with teams and stakeholders and client
Communication
• Coordinate during escalation with technical teams and functional team for smooth operation of application
• Deliver application reporting/ performance/ capacity planning
• Coordinate with client for application related issues and chalk out plans for patching/ upgrade application
• Manage transversal changes
Required Skills • Knowledge of applications deployed in Petrochemical domain
• Know and apply the basics of administration management of the applications (backup, supervision, shutdown/ restart, documentations and DRP)
• Knowledge of technical architecture documents and flow management
• Knowledge of systems and middleware technologies
• Monitor the capacity planning of its application
• Knowledge and experience of Windows/ UNIX, Veritas Netbackup, HPOV, Control-M, WebSphere, SharePoint, Hyperion, Business Intelligence, ITSM and Business Object
• Excellent communication skills
• Well versed with ITSM in scheduling and tracking changes

Location Mumbai (Airoli)