Knowledge Management Process owner3 to 5 years_ Noida

Short Description

Knowledge Management Process owner3 to 5 years_ Noida


Roles & Responsibilities:


- Define, document and implement end-to-end Knowledge Management process for IT Support globally.

- Own responsibility for all articles published or released to users.

- Reporting on usage of articles published and driving programs to increase quality, effectiveness and usage of KM articles.

- Collecting/analyzing feedback, documenting findings and planning how to improve user acceptance


Required Skills:


- Specialized knowledge of defining, documenting and implementing Service Request Management processes for IT providers/Application Management organizations.

- IT Process improvement/development experience

- Familiarity with one or more KM tools (preferably BMC Remedy) is desired

- Communication skills to act as technical liaison between users of Knowledge Management tool and the tool development team.

- Strong verbal, written and process documentation skills.


Location: Noida

Experience: 3 - 5 years



Varadaraj P Ashrit


Job Responsibilities