Knowledge Manager - 9 to 12 Years - Bangalore

Currently we have positions open for Knowledge manager at Bangalore location .

Skill : Knowledge Management

Location : Bangalore

Experience : 9 to 12 Years

Roles/ Responsibility / Skill / Specification :

Knowledge Analyst undertakes the management and maintenance of the Service Centre knowledge system, ensuring that content is relevant, current, and of sufficient quality to be viewed by customers. Monitors and reports on usage and usefulness of the knowledge system. 

Holds ownership of the Knowledge Management Process. 
• Good communication skills; 
• Good IT Knowledge; 
• Excellent English written and oral skills; 
• Document administration skills; 
• Awareness of ITIL and business processes; 
• Attention to details. 
• Ensuring knowledge is created, authenticated and approved in accordance with the knowledge management process; 
• Management of existing and new knowledge documents; 
• Promotion of training of the knowledge management tool; 
• Regular reporting of the knowledge management tool accordingly to best practices and client requirements; 
• Providing accuracy and consistency of knowledge; 
• Building and maintaining effective working relationships with Customers Knowledge Managers; 
• Developing and maintaining an understanding of the Customers’ service requirements; 
• Maintaining up to date Knowledge Management work instructions and procedures accordingly to knowledge management best practices; 
• Supporting team by ensuring quality and trainings; 
• Taking part in Service Centre Knowledge Management community. Transition related responsibilities: 
• Active support of Knowledge Transfer process accordingly to assigned tasks; 
• Awareness of Project Communication skills; 
• Support in preparation of knowledge gathering and training plans, accordingly to assigned tasks; 
• Designing and delivery of identified trainings under supervision. 

Technical requirement 
• Ability to understand and decipher the business processes in various functional areas 
• Ability to recommend and set up new processes as required