Knowledge Mgmt Analyst

Short Description

We are looking for Knowledge Management for our team in Mumbai.

Qualifications

Job Responsibilities

Knowledge Management-3 to 6 years-Mumbai

 

                                                                                                                                              

 

Job Description:

 

We are looking for Knowledge Management for our team in Mumbai.

 

Specification / Skills / Experience:

 

> Global Moderator for Knowledge Management (KM2/KM3) and Social Media (Yammer) with 3-4 years of IT experience, clarity in communication, Programming background with technology such as JavaScript, HTML5 ,and JQuery, ability to work with global teams, pro-activeness and keen to work on challenges.

SKILLS REQUIRED:
-> Knowledge Management, Social Networking, Project Management, Programming background with technology such as JavaScript, HTML5 ,and JQuery.

COMPETENCIES:
-> Basic Project Management
-> Programming background with technology such as JavaScript, HTML5 ,and JQuery Clarity in Communication
-> Planning and estimating personal activity
-> Attention to details and overall quality
-> Fluency in English - spoken and written

RESPONSIBILITIES:
Yammer:
-> Managing user engagement and user issues
-> Ensuring content relevance and compliance
-> Deploying new Yammer features
-> Promoting Yammer usage and benefits
-> Capturing success stories and demonstrating value
-> Maintaining Yammer related reference materials
-> Mastering Yammer API to perform technical activities
-> Producing regular and flexible analytics reports
-> Liaising with Microsoft for 3rd party support issues

Knowledge Management (KM2/KM3):
-> Monitoring user behavior
-> Consolidating enhancement requests
-> Validating community creation 
-> Performing cleansing activities
-> Maintaining taxonomy keywords and user tags
-> Moderating KM community
-> Communicating KM success 
-> Producing training and support materials
-> Producing regular and flexible analytics reports
-> Supporting KM2 to KM3 migration

 

Location: Mumbai

Experience: 5 to 7 years

 

Primary Skills (Must have):

Knowledge Management

 

 

Contact

Kalpana Singh