Lead Engineer - Service Now

Desired candidate profile• Expert on industry best practices for Service Desk processes, including Service Catalog and Request Management• Expert on industry best practices for Asset Management processes, including Software licensing and Hardware • Experience implementing helpdesk tools such as Remote control & chat and integrating with Service-Now• Experience implementing auto discovery tools (desktop and data center) and integrating with Service-Now• Deep understanding of Service-Now tool with large implementation experience• Strong relationship management and business analyst skills• Strong process and project management skills• ITIL v3 certificationJob description • Overall2-7 years of broad IT experience working within a large enterprise on implementation initiatives• Minimum 2-5 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications• Strong hands on technical knowledge of all ServiceNow modules with maximum experience in Service Catalog• Excellent hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services• ServiceNow Certifications and ITIL certification is preferred• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks• Very good verbal and written English communication skills• Effective time management, Team handling (added advantage) and organizational skills