MDM Admin - 4 to 6 Years - Mumbai (Airoli)

Short Description

MDM Admin - 4 to 6 Years - Mumbai (Airoli)

Qualifications

Job Responsibilities

Job Title:- MDM Admin

Experience:- 4 to 6 Years

Job Location:- Mumbai (Airoli)

Job Description:-

Responsibilities

·        Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.

·        Assist end users via telephone, e-mail, with a wide range of questions, problems and requests with their smartphone connectivity needs

·        Monitor and track incidents and problem tickets in ITSM ticketing system; recognize high priority tickets and take action within the expected response time

·        Update all assigned tickets capturing troubleshooting activities and resolution

·        Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved

·        Plan, create and deploy security and device management policies.

·        Keep abreast of what the future is bringing in terms of new products and enhancements to products and how those changes affect our company plans 

Knowledge and Experience Required:

·        Technical troubleshooting and hands-on experience with iOS, Android and Windows based smartphones is required

·        In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required

·        Experience with Exchange ActiveSync

·        Administration experience with BlackBerry Enterprise Server (BES) will be beneficial

·        Understanding of at least one enterprise-level mobile device management application such as Good for Enterprise, MaaS360, BoxTone or AirWatch is preferred

·        Analysis and investigation skills, with a structured approach to problem solving

·        Outstanding customer service skills as well as strong verbal and written communication

·        Strong interpersonal, verbal and written communication, and organizational skills.

 

Contact Person - Pratiksha Sonavane