Netcool - Manager - Bangalore

Hiring for Netcool Omnibus with 9 to 12 years of experience.

Role responsibilities
1. Establish Industry leading professional services capability; accountable for the planning, management, and execution of all professional services engagements globally
2. Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfillment to ensure no revenue loss Ensure effective Demand Capacity management processes and controls to meet and exceed utilization targets
3. Establish process, tools and governance to ensure Industrialized service delivery; establish knowledge management framework to capture learning and enhance delivery toolkits on a continuous basis;
4. Ensure adherence to Quality Management System, methodologies and processes; common project methodology
5. Innovation – 8% improvement year over year
Essential Experience: (Must have skills)

1. Provide and maintain the overall operational quality in service delivery
2. Maintain security compliance within the Enterprise Management infrastructure
3. Regularly liaise with other geographic regions, technology development and other IS&C teams to ensure design and operational consistency.
4. Provide operational support for Tivoli services on a 24x7 rota/on-call basis.
5. Provide support for the delivery to production of infrastructure projects, operational projects and application development projects, ensuring suitable ongoing support and maintenance.
6. Proactively identify areas where more effective Enterprise Management principles and processes can be adopted.
7. Provide technical input to the Enterprise Management engineering roadmaps, working in partnership with the Infrastructure Engineering and Architecture function
8. Strong analytical and problem solving skills
9. Strong operational process management expertise, experience of ITIL (Foundation) or other IT operations frameworks
Technical know-how of following products

IBM Tivoli Netcool/OMNIbus /Impact
1. Understanding of failover and High-Availability concepts
2. Understanding of 3-Tier architecture
3. Dash / Jazz based dashboard
IBM Tivoli Monitoring/ ITCAM
1. Detailed understating of ITM/ITCAM components and its communication flow
2. Understanding of failover and High-Availability concepts preferable hot standby feature
3. Understand the event integration interface between ITM and Netcool Omnibus
4. Historical data collection concepts
Infrastructure components
1. Familiarity with all major OS, primarily Unix and associated flavors
2. Command on Linux OS and background in scripting languages (shell, Perl, etc)
3. Database understanding specially in DB2
Personal Attributes
1. Self-motivated individual
2. Hardworking and dedicated team player
3. Able to communicate at all levels.
4. Strong investigative skills

Primary Skill : Netcool Omnibus

Location : Bangalore