Network Engineer-1.5 to 2 Years-Mumbai/Pune

Short Description

Role:- Network Engineer - 1.5 to 2 Years - Mumbai / Pune



Job Responsibilities

Junior level P2 resources;
Behavioral requirement for 'Network Engineer 1
To operate as a Network Support Technician for NIS to support Capgemini clients. The role involves predominantly network operation / support of network infrastructure
• A good theoretical knowledge of TCP/IP, Ethernet, routing and switching within LAN/WAN primarily within a Cisco environment but other vendor experience is welcome and beneficial;
• 2 years of practical experience in network operation and above technologies;
• Engineering graduate / Diploma engineer / Science Graduate;
• Flexibility
• Managing Priorities;
• Ability to work as part of team but also self motivated.

Additional Information:
• Willing to work in 24x7x365 days rotational shift.
A technical data/voice network role spending most of the time working on network incidents, predefined changes, writing RCAs, generating predefined reports, making appropriate escalations (Internal/external/3rd party), and attending routine operation calls.

Service Delivery
Client support
• Carry out action plans for hardware replacements on customers’ sites;
• Resolving incidents related to network;
• Performing pre-defined changes;
• Writing and presenting RCAs.

Other activities
• Escalating cases to higher level of support adhering to escalation procedures.

Service request management
• Tracking, chasing and overall control of the service request lifecycle;
• Call backs, follow up procedures.

Customer / Supplier relationship

Individualise customer care
• Recognize different levels of coverage and adjust customer care level accordingly, bearing in mind always to provide the best effort to resolve customer queries.

Building and maintaining effective working relationships between Client and other SUN teams
• Maintaining an understanding of the Customers’ service requirements.

Key relationships Cooperation with: Service Desk, 3rd Line Support, Duty Manager, Service Account Manager

Technical requirement for 'Network - Data
Network - Data