ODM (9 to 15 Years) Airoli

Short Description

Job Role : ODM (7-9 Yrs) 

Job Location : Airoli 

Primary Skill. Service Operations 
Secondary Skill. Service Operations 

Roles and Responsibilities: 
•It’s a Techno functional Role 
•Coordinate with different technology teams to ensure client delivery according to SLA and satisfaction 
•Manage major incidents and own service restoration end to end 
• Own applications deployed in the Petrochemical domain 
• Monitor changes on applications (Audit / Risk / Impact analysis) 
• Well versed with Service Now in scheduling changes for technical teams 
• Coordinate and communicate with teams and stakeholders and client 
• Coordinate during escalation with technical teams and functional team for smooth operation of application 
• Deliver application reporting/ performance/ capacity planning 
• Coordinate with client for application related issues and chalk out plans for patching/ upgrade application 
• Manage transversal changes 
Required Skills • Knowledge of applications deployed in Petrochemical domain 
• Know and apply the basics of administration management of the applications (backup, supervision, shutdown/ restart, documentations and DRP) 
• Knowledge of technical architecture documents and flow management 
• Knowledge of systems and middleware technologies 
• Monitor the capacity planning of its application 
• Knowledge and experience of Windows/ UNIX, Veritas Netbackup, HPOV, Control-M, Service Now. 
• Excellent communication skills 
• Client facing experience 
• Well versed with service now in scheduling and tracking changes 

Qualifications

Job Responsibilities

Job Role : ODM (7-9 Yrs) 

Job Location : Airoli 

Primary Skill. Service Operations 
Secondary Skill. Service Operations 

Roles and Responsibilities: 
•It’s a Techno functional Role 
•Coordinate with different technology teams to ensure client delivery according to SLA and satisfaction 
•Manage major incidents and own service restoration end to end 
• Own applications deployed in the Petrochemical domain 
• Monitor changes on applications (Audit / Risk / Impact analysis) 
• Well versed with Service Now in scheduling changes for technical teams 
• Coordinate and communicate with teams and stakeholders and client 
• Coordinate during escalation with technical teams and functional team for smooth operation of application 
• Deliver application reporting/ performance/ capacity planning 
• Coordinate with client for application related issues and chalk out plans for patching/ upgrade application 
• Manage transversal changes 
Required Skills • Knowledge of applications deployed in Petrochemical domain 
• Know and apply the basics of administration management of the applications (backup, supervision, shutdown/ restart, documentations and DRP) 
• Knowledge of technical architecture documents and flow management 
• Knowledge of systems and middleware technologies 
• Monitor the capacity planning of its application 
• Knowledge and experience of Windows/ UNIX, Veritas Netbackup, HPOV, Control-M, Service Now. 
• Excellent communication skills 
• Client facing experience 
• Well versed with service now in scheduling and tracking changes