Operation Head

Role: Operations Head

Location: Mumbai /Bangalore 

Experience: 15+ Years

Role :

  • Somebody who have managed delivery Ops for large Organizations.
  • Must have 4-5 Years experience into similar roles.
  • Managing day to day ops for large services BU
  • Will manage internal stakeholders (Onshore Offshore)
  • Will have a team of 10-15 members.

Manage 5 Functions: each function will have Leads managing 3-4 ppl and each lead will report into Ops Head.

  1. RMG function: Doing resource management- Demand & supply management. responsibility for Demand fulfillment. Hiring management should be changed to Resource Supply Chain Management.
  • Hiring Management
  • Allocation/Tagging
  • Bench & Utilization management.
  • Timesheet management.
  1. Pyramid & Cost management.
  2. Training Coordination: SPOC, works with LnD, Conduct trainings & certifications. Get training schedules.
  3. MIS:– responsibility for managing Employee Master data, skills tagging, CV/resume uploads, SO creation for demand fulfillment, and generating operational reports like demand forecasting, resource utilization, bench analysis, cost analysis, location/grade/skill based supply side analytics, billing/opportunity loss, etc.
  4. Facility Enablement: On-boarding/Desktop/laptops/Bench/Seat allocations/email/Location Transfers/Project Transfers

Additionally he will be supporting HR into Employee Engagement & Performance management