Operations Analyst 1

Short Description

Windows Admin (Messaging Service) - 2 to 4 Years - Mumbai


Job Responsibilities

Primary Skill. Messaging Services
Secondary Skill. Windows Sys Admin
Exp: Should have 2 to 4 years of Windows Server and Messaging service Experience.
Job Location:- Mumbai
Required Skills:

  • Incident monitoring, wherein majority of them would be generated out of Monitoring tools.
  • Attending and solving auto/user generated tickets that require low levels of client intimacy and technical knowledge to resolve. Typically, resolution is performed through work instructions.
  • Good Wintel Server Administration knowledge - AD, DNS, DHCP, DFS, VM, Little bit Citrix.
  • Responsible for timely attending the tickets within the “Response Time” and following the technical and functional escalation matrix.
  • Monitor error / alert logs.
  • Working as a team player and helping in smooth and seamless operations.

Desired Skills:
• MCP/MCSE/MCTS/MCITP preferred.
• ITIL V3 Certified/trained preferred.
• Good Verbal & Written communication skills.
• Candidate should be confortable working in a 24*7 environment.
• Good interpersonal skills Should be open for working in shifts.