Production Support Analyst (4-6 years) Openings for Chennai location

Role: Production Support Analyst (Production Analyst+UNIX + Sql Server )

Experience: 4 to 6 years 


Batch and Online Application Monitoring

Analyzing application logs for issues

Resolve known issues per knowledge articles per SLA

Escalate to appropriate Level 2 support for new and
unknown issues

Coordinate with different IT entities to resolve
production issues

Systems/Application health checks

Validations post changes per procedure

Implementing Change Orders

User requests fulfillment

Creating and Updating Knowledge Articles

Required Skills:

UNIX, LINUX, Ticketing tool, Autosys

Good Oral and written Communication

Good To Have: Shell Scripting

Location : Chennai

Contact Person : Vikram Mohandas(