Reporting Consultant - 4 to 6 Years - Mumbai

Short Description

Reporting Consultant - 4 to 6 Years - Mumbai

Qualifications

Job Responsibilities

Title:- Reporting Consultant

Experience:- 4 – 6 Years

Job Location:- Mumbai

Roles and Responsibilities:-

  • The SLA / KPI Reporting Analysts promotes timely data collection, production and delivery of all required Service Level reports.
  • He or she pro-actively monitors Service Level processes and data, looking for opportunities to streamline activities and to manage programs, with a view to continuous service performance improvements.

Job Description:-

  • Regularly validating the accuracy of SLA and KPI reporting.
  • Sending collection and reporting notifications.
    Identifying, resolving or escalating service level issues.
  • Organizing recurring Compliance Review Meetings
  • Preparing service level-related supporting information as required (i.e. meeting inputs).
  • Managing the Service Level Management and Reporting work request queue.
  • Identifying and analyzing issues, anomalies or trends which indicate risk in achieving service level targets.
  • Identifying actions and service improvement-initiatives.
  • Tracking corrective and improvement actions.
  • Correlating implemented corrective and improvement actions, to service performance results.
  • Assessing the impact of tools, process or business changes on service levels, while providing recommendations on proposed changes.
  • Adhering to the budget.
  • Identifying and addressing issues and risks, and escalating these as necessary.
  • Experience with clarity will be preferred.
  • The candidate must be willing to work in NIGHT SHIFT

Contact Person - Pratiksha Sonavane