SACM || 3 to 5 yrs ||| Bangalore

SACM || 3 to 5 yrs || Bangalore

In scope of the service transition effort the Service Asset & Configuration Analyst 2 will assits in consolidating and producing the the data asset inventory.
Business as Usual Responsbilities
Per the roles and responsibilities outlined in the lifecycle process to maintain the CMDB,
Registers and/or ensures registration of new Assets / Configuration Items (CIs);
Maintains proper relationships as defined in the agreed Configuration Models;
Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying
discrepancies and driving same to closure to maintain accuracy of the CMDB;
Assists the execution of Quality Assurance process over the Service Asset & Configuration Management (SACM) process and policies;
Provides reporting, both operational and ad-hoc reports as required and agreed;
Follows and promotes SACM process & technology standards;
Works closely with the stakholders of the CMDB data and ensures that CI changes are reflected in a timely manner.
Customer & Service Delivery Responsibilties
Assist with customer / 3rd party queries on the state of the Assets / CIs;
Works with Regional/Global Change Managers, Release Managers, Data Quality Managers, Data Managers and data Owners, Tools Support teams.


Nirmala B