SAP Service Delivery Manager - Bangalore / Mumbai

Short Description

Years of Experience: 10-15 years.

JD as below :

Ø 10+ Years of Experience in IT consulting, out of which at least 5-7 years in Application management.

Ø Good knowledge of SAP and its solution components.

Ø strong communication skills, ability to work in global multi-cultural environment and a self-starter.

Ø Reporting into Engagement Delivery Lead or SSDM.

Ø Should have done one or two implementations.

Ø Should have lead small/medium (30+) AM Engagements as Delivery Manager.

Ø Should have managed Application portfolio of diverse technologies.

Ø Should have managed P&L of his Engagement.

Ø Should have a good understanding/experience on portfolio rationalization.

Ø Has ability to transition work from customer / onsite teams to offshore.

Ø Ability to work with multiple stakeholders and Third parties.

Ø Strong analytical and problem solving abilities.

Ø Direct Interaction with customers.

Ø Status Reporting to customer.

Ø Metrics and Measurements.

Ø Expert on ITIL processes – Incident Management, Change Management, Problem Management and Release Management.

Ø Contribute and own RFPs, Proposals and Solutions.

Ø Up to date with market trends and solutions for Application Management services.

Note : We are not looking for pure People Managers.



Shubhalakshmi Rao