Senior Associate -   Customer Service / Customer Care / International Voice Process

Walkin details: Interested candidates can Walk In from 17th Mar'16 to 18th Mar'16with below mentioned documents. Resume, Government recognized Photo Id proof,
Timings of interview: 4:00 PM - 7:00 PM
Address: “Capgemini". II Floor, 139-140 Noida Special Economic Zone (NSEZ), Block-B, Sector-82 Noida-UP-201305”
Contact no: 0120-3313102 Contact person: Neha Bhatt

Desired candidate profile

Excellent communication and conversation skills (Verbal and Written)
Should have a great customer handling skills
Should be ready for 24/7 shift.
Minimum 2 yr of experience in Voice process.

Job description

Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Should have great interpersonal skills and ability to perform under pressure
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.