Senior Consultant

Technical Consultant || 6 to 10 yrs || Bangalore

This is for Nokia IT Pursuit. resource should be ready to travel and work in rotational shifts including night shifts.
Location:- Bangalore
• Handling production issues on day to day basis at shifts and On-calls support.
• The role involves supporting the Global Business process even on holidays as may be agreed in the contract.
• Handle the Change Management requests also along with the L2 support.
• Service Requests needs to be handled.
• Working in Shift (24*7) ** Depending on the terms of the contract.
• Working On-Call, Weekend Standby, and Holiday Support on Rotation Basis.
• Reporting to the Incident Manager.
• Perform the additional responsibilities of monitoring the Ticket Queue. Reviewing and assisting Service 2 calls which are about to breach SLA .Resolve the Service 1
• Addressing Change requests.
• Should be available for travels within India and abroad for short term.
• Experience in People Management, Team Leading activities.
Non AM:
• Technical specification preparation.
• Defect / Ticket / Incident analysis, triaging, solution, RCA, code fixes.
• Development of code.
• Quality checks and review, Unit Testing.
• Integration Testing.
Primary Skills for Implementation:
• Knowledge of Kinaxis product is preferred.
• Knowledge in Supply Chain Product Process including Forecast, Order Fulfillment.
• Should have experience and excellent knowledge in Oracle 10g, Unix (HP) and Cloud.
• Experience in People Management, Team Leading activities.
Primary skills for rollout and support:
• Analyze dependencies, risks and work towards integration.
• Integrate with various software packages.
• Coordinate with various stakeholders for dependencies and integration testing.
• Plan and work for various testing, approval and rollouts.
• Support the defects / incidents / events / tickets as per AM practice and guidelines.
Experience Requirements
• 6+ years experience in Kinaxis product / Supply Chain Product
• 6+ years of experience in Oracle and Unix (HP).



Nirmala B