Senior Solution Architect-SAP Basis_14yrs_BLR/Mumbai



Any Graduate or Post Graduate from Premium Institute

Job Responsibilities

Key Responsibilities include:

1.            Responsible for Delivery excellence of all the projects and SAP Technical Application Management rolling up to this role through a strong governance and review mechanism

2.            Responsible for the overall operational accountability by adhering to the SLA’s and YOY productivity with high quality deliverables leads to high Customer satisfaction

3.            Lead the offshore delivery team comprising Project Managers and Service Delivery Managers

4.            Contribute to the establishment and promotion of a culture which promotes quality of work, service orientation and flexibility utilizing industry best practices

5.            Develop and motivate staff in order to establish and maintain a high caliber workforce that is able to meet the challenging performance targets whilst producing high quality work

6.            Continual Innovation aimed at reducing of cost of delivery – bring about high degrees of industrialization, delivery process standardization and reuse across the engagements

7.            Accurately forecast revenue, head count, profitability, margins, bill rates and utilization,

8.            Manage to target CM%, Pyramid, Fresher %age, Utilization. Meet expectations for Get-slim, Job rotations

9.            Responsible for maintaining all contractual and legal artifacts related to the engagement

10.          Ensure that the engagement meets organizational and client requirements on Quality parameters; participate successfully in internal / external Audits and Appraisals

11.          Identify account mining and "add-on" sales opportunities within the account

12.          Facilitate team and client meetings effectively, set and manage client expectations and develop lasting relationships with client personnel that foster client ties

13.          Continually seek opportunities to increase customer satisfaction and deepen client relationships

14.          Liaise with different associate groups, IDP’s, BU’s in Capgemini India for effective delivery Required Skills & Experience

15.          Significant Delivery experience working with International clients for SAP Technical Application Management services

16.          Experience in delivery of large scale customer services to expected SLAs, for both Application Development and Maintenance

17.          Experience of Rightshore delivery model across BUs and geographies

18.          Good knowledge of Project Management, ITIL and CMMI Level 5 processes