Service Delivery Manager - 10 to 15yrs - Mumbai

Short Description

We are looking for Service Delivery Manager for our team in Mumbai location.

Job Responsibilities

Specification / Skills / Experience


  • Organize and conduct independent Engagement Delivery reviews and give an accurate and fair assessment of Delivery status along with clearly agreed actions.
  • Support Delivery Heads to identify and contain engagement delivery risks.
  • Help EMs in getting the right governance and financial setup at the time of contract initiation.
  • Financial Management
  • Work towards continual improvement of contribution margin of Engagements within EADM portfolio.
  • Support Engagement Managers and Delivery Heads in reviewing Engagement budgets in line with contract.
  • Analyze and interpret Engagement financials (using N2K reports) and suggest possible remedial actions to EM and Finance controllers.
  • Guide Engagements to plan for production gains and losses and liaison with Finance controllers to manage it in GFS.
  • Delivery Lead improvements
  • Own and track at least one delivery led initiative such as Add-on Sales, industrialization, certification etc.
  • Send reminder for filling timecards
  • All other Ad- Hoc queries



Education : Graduation ( Full Time)


Location: Mumbai 


Experience : 10 to 15 Yrs



Primary Skills (Must have)


• Should have managed Engagements in the past or worked in functions such as Quality Assurance /Delivery excellence taking ownership of Delivery KPIs.
• Effective communication skills – Verbal and written
• Focused and Target oriented
• Well organized and able to deliver in a multi BU environment
• Should be able to work independently
• Must have good acumen to understand and interpret Engagement financials
• Previous exposure to delivery risk management including financial management will be desired




Sharon Susan Tom