Service Delivery Manager - 9 - 12 Years - Bangalore/Mumbai

Job Title

Service Delivery Manager (Infrastructure Services) - 9 - 12 Years - Bangalore/Mumbai

Job Description

Roles & Responsibilities 

  • Accountability of Quality of Service across multiple Technical Domains 
  • Interface to customer for Technical escalations 
  • Delivery Leadership in identifying Automation 
  • Participation in weekly Technical committees 
  • Accountability of outcome of “automation delivery Plans” 
  • Industrialization and anticipation for the perimeters under control 

Required Skills 

  • Experience in the delivery of large scale customer services to expected SLAs 
  • Be able to understand complex cross platform technical issues, contractual requirements and able to identify areas for improvement 
  • Experience of setting an engagement model from scratch in the areas of Governance, Reporting, Interfacing with client and Capgemini business units 
  • Experience of Rightshore delivery model across BUs and geographies 
  • Good delegation skills, negotiation skills and people management 
  • Good customer relations skills to understand client/client representatives concerns and requirements 
  • Leadership abilities - mainly during crisis and major incident

 

Experience: 9 - 12 Years
Location: Bangalore/Mumbai

 

Contact
Rupali Jadhav