Service Delivery Manager - Java

Short Description

-Manage service delivery using an evidence informed approach to improve outcomes for relevant stakeholders;
- Implement and effectively managing all parts of the experiences of different stake holders from the view point of delivery, people, knowledge, status reporting, Budgeting, and estimation within area of responsibility;
- Ensure service related documentation is accurate and kept up-to-date at all times;
- Ensure quality of practice meets contractual requirements, legal obligations and organisational policy and procedures;
- Coordinate and participate in monitoring, review and auditing processes related to service delivery;
- Identify and elevate issues impacting on achievement of service delivery objectives and to continually improve services;
- Implement relevant and meaningful processes to meet client expectations or expectations of different internal stakeholders;
- Provide an effective on-call response service, as appropriate, supplemented by appropriately qualified team members as required;
- Manage the initiatives of Lean and Continuous Improvement through DevOps and Innovation.



Shubhalakshmi Rao