Service Reporting Analyst || 5 to 7 yrs || Mumbai

Short Description


Job Responsibilities

Service Management Consultant || 5 to 7 yrs ||Mumbai

Ensures that there is sufficient capacity to meet service level targets
Keeps IT management informed about capacity needs
Provides capacity requirements for new or modified IT services
Maintains an overall understanding of current service capacity and trends
Ensures that performance testing is carried out on new and modified IT services
Works to proactively provide sufficient IT capacity
Produces and maintains a Capacity Plan
Ensures that capacity-related incidents and problems are addressed
Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
Assesses the capacity impact of new change requests
Participates on the Change Advisory Board (CAB) as needed
Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls
Carries out the Process Manager responsibilities for the Capacity Management process


Nirmala B