Social Media Analyst

Social Media Marketing – 4 to 7 years – Mumbai

Job Description

Capgemini is launching a brand new social program which focuses on expert conversations. It is a new and exciting chapter in our global digital strategy and we need someone with the passion and drive to work on this path-breaking program in the social media space. You will be part of the global marketing and communications shared services organization (MCOS). MCOS (Marketing & Communications Offshore Services) is the Group-wide Marketing & Communications shared services organization providing services ranging from design, content and web to account based marketing, pursuit marketing, GTM program management and global campaign support. Specification / Skills /

Role and Responsibilities

The ideal candidate must have extensive social media experience.

This means the person is actively participating in a wide variety of social media activities such as blogging, micro-blogging, community development and management, social bookmarking, commenting, etc. and is well-connected with the broader social media world. Work closely with the Group, Experts panel and the Lead Partner to execute effective conversations across relevant channels & platforms thereby building the program

  1. Interaction with the experts • On-board new Experts into the program • Ensure all expert social profiles are properly claimed, optimized, promoted and managed • Partner educates the Experts panel on incorporating relevant social media techniques into the corporate GTM culture, experts to manage and engage in healthy social media practices • Hold monthly
  2. 1:1 feedback with each of them and annual all-hands with the group, to track best practices, frequently asked questions, discuss activity metrics, and potential business opportunities • Provide a first-level support for any question that the Expert might have in the completion of their duties • Ensure that all knowledge is captured in case of the departure of an Expert from the program
  3. 2. Interaction with the Social Media Lead Partner & reporting • Measure and report the impact of social media on the overall marketing efforts (Publish daily, weekly, monthly dashboards and reports) • Escalate 2nd level questions if necessary with the Social Media Community Manager • Update if necessary the knowledge base: frequently asked questions • Update the CRM with identified contacts (TBC)
  4. 3. Interaction with Content suppliers such as PR & Marketing • Work with the PR and Marketing teams of Group and countries to get content and identify channels/ websites/ platforms that the experts can then use in their specific field.
  5. 4. Interaction with Social Media conversations • Be knowledgeable about and use tools that help listen, monitor and analyze the conversations. • Exercise utmost discretion to identify threats and opportunities in user generated content • Understand how to react with the Expert using the right channel, source, content, timing


The role’s success will be measured through KPIs on:


1. Individual performance of the Partner

2. Partner’s team performance with the experts

3. Overall performance of the ExpertConnect program


Sample KPIs: 1. Increase of the expert’s reach

2. Making sure that the expert has a certain level of published items per year

3. Enabling the expert to grow his network online and offline

4. Facilitating the expert to get a certain number of leads out of the participation

The community manager’s success will be closely linked to the success of the experts.

 Location: Mumbai

Experience – 3 – 6 Yrs


Primary Skills (Must have)

3-5 years social media marketing experience with a Tier 1 IT Services organization, where social media should have been a core role. Or experience in social media in other industries like media, agencies or Fortune 500 companies (in which case technology should be an interest area or a passion).

• Demonstrated creativity and documented immersion in social media (you will be asked to share the links to your own accounts)

• Understands social media universe including YouTube, Facebook, Forums, Twitter, Slideshare, LinkedIn, Wikis, blogs, etc. We’re looking for a social media addict who maintains a personal mix of participatory expertise from among these channels

• Proficient in any social media tools (ex: TruPULSE, Radian 6, ScoutLabs) and techniques; Proficient in SMMS (social media management system)

 • Knowledge of SEO-think including basic keyword research Candidate Attributes

• Great inter-personal skills • Has excellent verbal and written communication skills in English and an ability to work individually on a project or in a team environment

• Ability to communicate results to management in a fast paced environment

• Willing to perform amidst ambiguity

• Ability to handle multiple projects simultaneously while meeting deadlines

• Proficient with Microsoft Office products

• Excellent time and project management skills