Solution Architect - 10 - 14 Years - Bangalore

Short Description

Solution Specialist - 10 to 14yrs - Bangalore

Job Responsibilities

• The Service Line Management role within End User Computing (EUC) group is focused on the delivery of EUC services to customers serving as a key interface between the customer, the customer focused delivery teams and the rest of the client's organisation. 
• The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners. 
• Each Service Line Manager will be assigned with transition and transformation accounts and responsible for a smoother handover to the delivery organization. 
• They are accountable for the success of the transition and transformation project that they are involved in. 
• A good knowledge of broad set of EUC services (Service desk & Desktop support), relevant support processes and methodologies, experience of large scale service delivery and transition project management, a high degree of cultural sensitivity and excellent communication skills are critical for the role. 
The primary objectives of the Role are:
• For assigned projects ensure successful execution of Due Diligence and Transition to Steady State Operations 
• For assigned transformation projects ensure successful execution and proper hand over to Steady State Operations 
• Work closely with Sales team and participate in pre-sales activities that includes solution development and presentations to customers 
• Work upon the assigned RFP to validate the SOW as well create/edit as required and sizing for the EUC service tracks. 
• Should have indepth knowledge on the EUC Services (Service desk & Desktop support) to understand and deliver the customer requirements. Should have a minimum of 7 years experience in operational activities in these tracks out of which a minimum of 2 years in a senior management role. Additionally, it will be a plus if the person has 3 more years of Technical Transition management in one or more of these areas-Exchange, AD, Citrix, Application Packaging, Imaging and Software Distribution technologies) 
• Able to share and update the team on the knowledge gained on specific areas during the course of account engagements. 
• Keeping updated with the new technologies in EUC space. 
• Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelise client's capability 
• Align our Service Delivery process to meet the client business requirements on a continual basis & foster solution innovation to solve client issues 
• Within assigned account encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence is the norm 
• Reduce the cost of delivery by standardisation of Service Delivery processes and technology solutions 
• Implement standard governance, reporting and escalation processes across responsible accounts