Supplier Relationship Manager || 9 to 12 yrs || Mumbai

• University degree in a related field (Information Technology, Business)
• Minimum 9 years experience in a multi-sourced IT environment
• ITIL V3 Expert Certification Preferred
• IT Supplier Management or experience managing vendor compliance; min 5 years
• Retail Industry experience preferred
• Experience in the delivery of IT Services to expected Service Levels;
• Experience in a service line operational role providing infrastructure and/or application management services;
• Experience Continual Service Improvement, business case preparation
• Extensive experience in the delivery of customer services to develop, maintain and improve the relationship with the client;

Skills Required
• Adept at translating contractual requirements into tangible deliverables, tracking and identifying areas for improvement;
• Competent delegation skills, negotiation skills and people management capabilities;
• Strong analytical problem solving skills
• Good customer relations skills to understand client/client representatives concerns

Job Description requirements;
• Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients;
• Be able to assume overall control of and resolve complex customer issues;
• Attention to detail;
• Confidence in dealing with senior managers and in the provision and presentation of complex and sensitive management information
• Excellent understanding of financial management in an outsourcing environment.
• Adapts to working in an unstructured environment where targets move and priorities are ambiguous
• Is capable of thinking and acting ‘out of the box’
• Creates and develop formal networks internally and externally