Support Analyst_ 3 years to 5 years _Mumbai

Short Description

Consultant with 3 years to 6 years of experience for Mumbai Location

Qualifications

Any Graduate

Job Responsibilities

Description: Desktop Virtualization Products from Citrix and Vmware.

• Relevant Exp.: Should have good knowledge & troubleshooting skills on Appsense products. (Appsense Application Manager, Appsense Environment Manager, Appsense Performance Manager)

• Citrix experience (4-5 years) in managing and maintaining a medium/large environment along with Appsense is desirable. Skills:

• Hands on Experience and knowledge on Citrix Xenapp and Citrix XenDesktop. • Knowledge on Appsense Application Manager, Appsense Environment Manager, Appsense Performance Manager

• Knowledge of Advanced administration, maintenance of Appsense/Citrix user profile issues.

• Good experience on Citrix Edgesight Desired Skills: • Knowledge/exposure on Windows 2003/2008, Active Directory

 • Troubleshoot and resolve Citrix and general server related issues with Root cause analysis.

• Interacts with vendors. (Third party vender management) • Excellent understanding of the ITIL process • Knowledge on managing citrix farm on VMWare will be added advantage

• Knowledge/experience in other server virtualization technologies (Xenapp, MS) would be added advantage.

• Able to prioritize and execute tasks in a high-pressure environment Desired certifications or proven experience with the following technologies:: • Citrix XenApp, Citrix Xen Desktop and/or VMWare View, VMWare ESX server

• AppSense (Application Manager, Performance Manager, and Environment Manager)

• MCSE • Proficient in MS Office applications – Word, Excel, Power Point and Visio • Strong analytical, documentation, writing, and presentation skills.