Systems Engineer - International Voice Process

Walk-in on Saturday 18th June 2016 Timing: 9:00 AM - 2.00 PM Venue: Bangalore
Capgemini 158-162 (P) & 165 – 170(P), EPIP Phase II, Whitefield, Bangalore 560 066 Desired Candidate Profile Should have excellent communication and English speaking skills Should have good interpersonal skills and ability to perform under pressure Basic computing skills Willing to work in a Technical Inbound voice process Job Description: Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution Clarify customer requirements Probe for and confirm understanding of requirements or problem Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Should not have any active backlog Candidates must be open to relocate to any location and work in night shifts Candidates must be available to join immediately Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Strictly no BE/BTech/MCA/Post Graduates/MS Only BSc/BCA/Bcom/BA/BBA– 0to 3 years of experience can apply (2015 / 2016 - awaiting for Final Semester results can also apply) Mandatory Documents Please carry the mail print out to the venue. please carry 3 months latest pay slip and Hike/Offer Letter. One copy of their updated resume. One passport size photograph